Telephone and online support available to Renal Patients during lockdown

For those of you who may be missing the usual face-to-face support offered to renal patients in South Wales, there are a variety of online virtual support groups, meetings and forums available, as well as telephone counselling services and carelines which should go some way to help support you and your families at this difficult time.

It’s important for you to realise that despite the lockdown you are not on your own, and whatever your issue may be, there is help available.

Trouble getting essentials

If you have been asked to shield and are self-isolating but have had trouble accessing essentials such as food, call our Careline for advice and support 0800 038 89 89.

Anxiety

Are you a Kidney patient suffering with anxiety? Whether your anxiety is due to the current pandemic or other causes, please get in touch with our Peer Mentor Team. The team is made up pf people who are either kidney patients, carers or trained counsellors.

Use our counselling service

We have a confidential counselling service that patients in Wales and their family members can access over the phone.  To access this service, call the Careline number 0800 038 89 89 or email support@paulpophamfund.co.uk. Your call or email we be dealt with in complete confidentiality.

On-line support for Parents or Carers

Are you a parent or carer of a young person with kidney failure? During this unprecedented time you can access support via our https://www.facebook.com/groups/kidneycafeparentsandcarers/ To join the group and gain support from your peers type the address into your internet browser, or goto facebook, search ‘kidney café parents and carers’ and ask to join the group.

To find out more please call 0800 038 89 89

Email support@paulpophamfund.co.uk

Please ensure you include the following information in your email.

  • Name
  • Address
  • Telephone number
  • Please let us know if you’re are a kidney patient, carer or family member
  • If you have received counselling before or if this is the first time
  • An emergency contact – who do you want us to contact in an emergency
  • Password – our Counsellor will say your chosen password at the start of every call. This is to give you peace of mind, so you know you’re speaking to a Paul Popham Fund Counsellor.

Paul Popham Fund Peer Mentor Careline

Phone 0800 038 89 89 | Email support@paulpophamfund.co.uk

Our Careline is available 9:00am-6:00pm, 7 days a week by the charity’s Befriending (Peer Mentor) Team, who are either kidney patients, carers or family members who have been trained to become volunteers for the charity. They have first-hand knowledge of what patients are going through during this time and can offer advice, information, support or even simply a friendly voice to chat to.

If patients, carers or family members would like to chat to a Befriender outside of these hours or would like the volunteer to call them at a pre-arranged time, please call 0800 038 8989 or email support@paulpophamfund.co.uk to organise this.

Below is a list of the other services available:

Swansea Bay Health Board Renal Team

The Renal Team in Swansea Bay Health Board that covers, Swansea, West Wales and Aberystwyth have adapted services for you during this time. They have also listed other services that can support you, please rest assured they are there to help you! If you have any queries, please call our Careline for further information: 0800 038 89 89

https://sbuhb.nhs.wales/hospitals/a-z-hospital-services/renal-services/

Online Support for Home Dialysis in Wales

If you are a kidney patient dialysing at home, you may be interested to know we have an On-Line Support Group – Home Therapies Kidney Café

https://www.facebook.com/groups/hometherapieskidneycafe/

This is a Support group for patients undergoing any type of home dialysis therapy. During this unprecedented time the group can be accessed on-line. To join the group and gain support from your peers, type the address into your internet browser, or go to Facebook and search ‘home therapies kidney café’ and ask to join the group. To find out more please call us on 0800 038 89 89 or email support@paulpophamfund.co.uk

On-Line Support for Transplant Patients

If you have had a kidney transplant you may be interested to know that we have an online support group: https://www.facebook.com/groups/SouthWalesKidneyTransplantCafe/

(This is named ‘South Wales Transplant Café’ due to the face-to-face meetings taking place in South Wales, but North Wales patients are welcome to join the group and contribute).

To join the group and gain support from your peers type the address into your internet browser or go to Facebook and search ‘South Wales Kidney Transplant Café’ and ask to join the group. We will be holding virtual meetings on the second Wednesday of every month during this time. To find out more please visit the on-line support group or call 0800 038 8989 or email support@paulpophamfund.co.uk

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