The Paul Popham Fund provides a Careline service for Kidney Patients

Paul Popham Fund, Renal Support Wales provides a Careline service for Kidney Patients in Wales. This telephone service enables patients and families to call and talk to someone who understands their circumstances, who can provide reassurance, answer basic questions, find out answers to specific questions, signpost to local services and offer support during the Coronavirus outbreak.

Patients and their family can access this service between 9:00am to 6:00pm 7 days a week. The Careline is manned by the charity’s Befriending (Peer Mentor) Team, who are kidney patients, carers or family members who have been trained to become volunteers for the charity. They have firsthand knowledge of what patients are going through and can offer advice, information, support or even simply a friendly voice to chat to during this difficult time.

As a country we have all been advised to self-isolate as much as possible to help protect us from the virus. This is particularly important for kidney patients who have been asked to self-isolate for 12 weeks.

These are potentially difficult times for many kidney patients, especially those living alone who may not have anyone to share their concerns with. Others may just want to have a chat about updates from Public Health Wales, their local health board, local council, Welsh Government or something they have heard they may want clarity on. Hopefully, this initiative will help kidney patients to manage some of the challenges arising from the Coronavirus outbreak.

Our Careline is available 9:00am-6:00pm 7 days a week. If patients, carers or family members would like to chat to a Befriending (Peer Mentor) outside of these hours or would like the volunteer to call them at a pre-arranged time or If you would like to receive a regular telephone call from us, please call 0800 038 8989 or email support@paulpophamfund.co.uk to organise this. You can register free of charge – please ensure you include the following information in your email. This will help us deal with your registration more efficiently.

  • Name
  • Address
  • Telephone number
  • Please let us know if you’re are a kidney patient, carer or family member
  • An emergency contact – who do you want us to contact in an emergency?
  • Password – our staff member will say your chosen password at the start of every call. This is to give you peace of mind so you know you’re speaking to an Paul Popham Fund Peer Mentor.

COUNSELLING

The charity provides counselling services which are available over the phone. To access this service, call the Careline number 0800 038 8989 or email support@paulpophamfund.co.uk Please ensure you include the following information in your email. This will help us deal with your registration more efficiently.

  • Name
  • Address
  • Telephone number
  • Please let us know if you’re are a kidney patient, carer or family member
  • If you have received counselling before or first time
  • An emergency contact – who do you want us to contact in an emergency
  • Password – our Counsellor will say your chosen password at the start of every call. This is to give you peace of mind so you know you’re speaking to an Paul Popham Fund Counsellor.
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