Patient Support

Care Line 0800 038 8989


 Our Kidney Careline is a telephone service where people with kidney disease, their family and friends can call and talk to someone who understands their circumstances, who can answer basic questions, find out answers to specific questions, provide reassurance, signpost to local services and offer support.

This service operates between 9:00am to 6:00pm 7 days a week and is manned by the charity’s trained Volunteer Peer Mentor Team, who are kidney patients, carers or family members themselves. They have firsthand knowledge of what you are going through and can offer advice, information, support or even simply a friendly voice to chat to. Call the above number and chat to someone who understands.

If you would like to arrange to talk to a Peer Mentor who has been through a similar journey as you, or would like to talk to someone outside 9am to 6pm Monday to Friday or If you would like to receive a regular telephone call from us, then call 0800 038 8989 or email – please ensure you include the following information in your email. This will help us deal with your request more efficiently.

  • Name
  • Address
  • Telephone number
  • Please let us know if you’re are a kidney patient, carer or family member
  • Nature of the call: Talk to someone who has been through a similar journey  /  arrange a call outside he careline hours  / arrange a regular call
  • Password – our staff member will say your chosen password at the start of every call. This is to give you peace of mind so you know you’re speaking to an Paul Popham Fund Peer Mentor.

Peer Support Services
Kidney Café

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